Obviously, you can keep (or lose) customers with a good (or bad) experience. But the impact of experience goes far beyond retention.
Your potential customers are measuring customer experience when they choose whether to become your customers, how often or how much to buy from you, and whether to provide the reviews and advocacy that convert your next set of loyal fans.
In-store, or online, customer expectations are higher than ever. But on digital channels where you can’t offer personal service, how do you ensure the platform you build isn’t just functional, but experiential?
At Nesco Digital, planning for human-centric experiences is at the core of every digital strategy we create, and guides each individual deliverable that comes from our team. We’re inspirited by the challenge of turning designs, content, and code into interactions and emotions – it’s by delivering these experiences that we help our clients grow and stay relevant YOY.
Key for Success
At Nesco Digital, we analyze at your brand’s entire ecosystem in order to create a custom-tailored digital strategy. This means getting a deep understanding of your business goals, how your new service or product will serve your business, and what it will need to do for you. We want to understand how the experience we’re creating will fit into your existing workflows, collaborating with you to digitize those workflows where mandatory.
It’s also very important for us to really get to know your competitors. We want to understand who’s out there, how they set customer expectations, and where there may be opportunities to differentiate your brand or outperform the competition. Most important of all, we go deep into the data to discover the behavior, motivations, and needs of your audience.
Building a digital experience is not just about following best practices. A strong digital strategy ensures that the most important audiences, functionality, creative direction, and business goals are surfaced at the very beginning of the process, laying the foundations for everything else.
We know businesses can be unpredictable, so we’re happy to grow along with you or reduce the volume of our services if necessary.
We don’t charge retainers. You only pay us for our services. We prefer you to invest the rest of your money in advertising and grow your business – your growth is our growth!